FAQs
Frequently Asked Questions (FAQs)
Effective Date: November 2024
Welcome to our Frequently Asked Questions (FAQs) page. Here, you'll find answers to some of the most commonly asked questions about YR Records and our services. If you don't find what you're looking for, feel free to contact us directly.
What is YR Records?
YR Records is a a vibrant and forward-thinking label that’s all about discovering, supporting, and amplifying musical talent at every stage of their journey, from their first release to global recognition.
How do I create an account on your website?
To create an account, follow these steps:
- Visit our registration page by clicking the "Sign Up" button at the top right of the homepage.
- Fill in your details, including your name, email address, and password.
- Click "Submit" to complete your registration.
- You’ll receive a confirmation email to verify your account. Once verified, you’re ready to start using our services!
How do I reset my password?
If you've forgotten your password, follow these steps to reset it:
- Go to the login page and click on “Forgot Password.”
- Enter your registered email address.
- We'll send you an email with instructions on how to reset your password.
- Follow the link in the email to create a new password.
Do I need to provide personal information?
Yes, in order to use certain features of our website, such as purchasing products, subscribing to services, or accessing specific content, we may ask for personal information, including your name, email address, phone number, and payment details. For more details on how we protect your personal data, please refer to our Privacy Policy.
Is it safe to provide my credit card information on your website?
Yes, we use industry-standard encryption and security protocols to protect your credit card information during transactions. Our payment processing partner is PCI-compliant to ensure that your data is secure. For more information, please see our Privacy Policy and Terms of Use.
Can I change my account information?
Yes, you can update your account information at any time by logging into your account and visiting your account settings. From there, you can modify your contact details, payment preferences, and other account-related settings.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing tracking information. You can track your order directly through the shipping carrier's website using the tracking number provided.
How do I cancel or modify my order?
Orders can typically be modified or canceled within a limited time after they are placed. Please contact our customer support team as soon as possible at business@yourichrecords.com to request an order cancellation or modification. We will do our best to accommodate your request before your order is processed or shipped.
How do I contact customer support?
You can reach our customer support team via:
Email: business@yourichrecords.com
Do you offer discounts or promotions?
We occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, we recommend subscribing to our newsletter.
How can I unsubscribe from your newsletter or promotional emails?
To unsubscribe from our newsletter or promotional emails, simply click the "Unsubscribe" link at the bottom of any email you’ve received from us. Alternatively, you can log into your account and update your email preferences.
Can I change the currency on your website?
Currently, we only offer prices in all currencies. If you are located outside of United Kingdom, the final price will be converted to your local currency by your payment provider at the applicable exchange rate.
How do I delete my account?
To delete your account, please contact us directly at business@yourichrecords.com with your request. Please note that once your account is deleted, you will lose access to any data, order history, or content associated with your account.
Is your website accessible to users with disabilities?
We are committed to making our website accessible to all users, including those with disabilities. If you encounter any accessibility issues while using our Site, please contact us at business@yourrichrecords.com, and we will do our best to address the issue.
Where can I find your legal policies?
You can find our legal policies in the following sections:
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